Cloud Support Engineer II L5
Amazon Web Services
- Built and maintained Python automation scripts and internal tools using the AWS SDK which helped resolve over 200 customer workflows.
- Gained further experience with the AWS CDK, AWS SDK, and AWS CI/CD.
- Authored knowledge base articles, conducted global training sessions, and mentored engineers — contributing to five additional Lambda SMEs and over 8,000 article views.
- Collaborated with AWS service teams to resolve critical customer incidents and influence service improvements.
- Resolved complex infrastructure and orchestration challenges by optimizing Serverless Workflows and systematically troubleshooting integrations with AWS Lambda, API Gateway, Step Functions, SNS, SQS, Cloud9, Connect, Mainframe Modernization, and both managed and self-managed Kafka.